What makes Caraway unique?
We’re on a mission to craft well-designed, safe-to-use home goods that thoughtfully raise the standards of what you cook with. Simply put, our products are designed to make your life easier and healthier, no matter your level of expertise.
Where does the Caraway name come from?
Caraway is a type of biennial flower that sprouts flavorful seeds commonly used in rye bread recipes. The oblong shape of the seed inspired our ergonomic pots and pans handle design.
Where are Caraway products made?
Our founder designed Caraway in New York and vetted vendors worldwide when deciding where to produce. As a result, our products are all made in world-class factories based in China, all of which adhere to our strict ethical manufacturing practices and maintain the required standards for BSCI or SMETA.
Our partners have the same thoughtful work environments we provide for our own employees as part of the Caraway family. Responsibility and ethical manufacturing are core Caraway values; we feel strongly about building personal, long-lasting relationships with our suppliers and offering a transparent look into the process.
Do Caraway products come with a warranty?
Caraway offers a Limited Lifetime Warranty on all Stainless Steel and Enameled Cast Iron products. For everything else, we provide a One-Year Limited Warranty. This warranty applies to items purchased either directly from Caraway or through one of our authorized retailers, and it’s valid within the United States only.
What payment methods do you accept?
We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, Venmo, and Afterpay.
Do I need to pay tax on my order?
State laws require us to charge sales tax to addresses in most states. If your state requires it, you’ll see sales tax added at checkout.
How much does shipping cost?
Shipping is free on all purchases for orders to the continental US above $90. Orders below this threshold are charged $4.99 at checkout.
Shipping to Hawaii, Alaska, or any international destination will come at an additional cost. You can see specific shipping charges during checkout.
When am I charged for my order?
Payment is collected as soon as you press the "Pay Now" button in checkout to confirm your order. If you choose an installment plan, only the first payment will be charged at that time, with the remaining installments due according to the selected plan.
Can I cancel an order after it’s been placed?
Orders can be canceled or edited within 60 minutes of being placed. You can make changes yourself through the Order Status Page or use our live chat for quick assistance. After 60 minutes, your order will have completed processing and can no longer be modified. If this is the case, please use our Returns Portal to initiate a return.
When will I receive my order?
For standard shipping within the continental U.S., orders typically arrive within 3–5 business days after processing (5–7 days for Hawaii and Alaska). If you select preferred shipping at checkout, your order may be prioritized for faster processing so that it may ship out and arrive sooner.
These shipping timelines apply once an order has shipped. If an item is on backorder, the estimated shipping date will be provided in your order confirmation and on the product page. Once restocked and shipped, the standard delivery timelines will apply.
How long does international shipping take?
International orders may take longer than domestic shipments, as transit times vary by location, local carrier, and customs processing. To avoid delays, we recommend placing your order a few weeks in advance. While we do our best to ensure timely delivery, unforeseen circumstances such as customs inspections, holidays, weather, or local carrier issues may extend shipping times. Once your package clears customs, the final delivery will be handled by your local carrier and tracking will continue to update. If your package has been in customs for more than seven days, please contact us and we’ll be happy to help.
Can I return an international order?
Yes! Our 30-day return window still applies to international orders. You can start a return through our returns portal here.
Please note that exchanges aren’t currently eligible for international orders. If you’d like a different item, we recommend selecting store credit instead.
When will I receive my refund?
Refunds may take up to 7 business days after our warehouse has received and inspected your returned item(s). Once your return is confirmed as received and successfully processed, the refund will be issued to your original payment method.
What is Caraway Shipping Protection?
Caraway Shipping Protection is a package protection solution offered by Corso that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Corso to offer added assurance that you’re supported, no matter what. It can be added during checkout.
Purchased Caraway Shipping Protection and looking to file a shipping issue online? File here.
How does Caraway Shipping Protection work?
If your protected order ends up lost, damaged, or stolen, Corso’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-5 business days from filing.
I cooked in the product I am returning! What do you do with used returned items?
All returned Caraway products are donated, as long as it is in good condition. If not, it will be recycled.
My order arrived damaged. What do I do?
We try to make sure everything runs smoothly–but life happens. Contact us via the chat button below (bottom right!) or email us and we’ll sort it out for you!
Where does Caraway ship?
We ship to all states in the USA, including Hawaii & Alaska. We do not ship to APO and FPO addresses, or to PO Boxes.
We also offer shipping options to customers in Canada, United Kingdom, EU and Australia.
For the UK, to get your order to you, we’ve partnered with Passport Shipping who act as the Seller for all orders to the UK under £135 and under €150 to the EU.
Can I choose which color Glass Airtight Containers I receive?
Yes. Once your order qualifies, you’ll be prompted at checkout to select your preferred color from the available options. Color availability may vary based on inventory.
When should I place my order to receive it by Mother’s Day?
Our standard shipping window is 3–5 business days. For the best chance of on-time delivery, please place your order by May 4 at 12 PM EST. While we’re unable to guarantee exact delivery dates, our team works quickly to process every order with care. We recommend placing your order early, reviewing the estimated delivery date at checkout, and selecting our preferred shipping option if you’re on a tight timeline.